info@icedcap.com 770.559.7471

Frequently Asked Questions (FAQ)

  • What is an ICED Cap?
    • The ICED Cap is a cooling cap made of mesh fabric that is designed to cool down athletes (runners, triathletes, tennis players, golfers, etc.) or people at beaches, swimming pools, etc. in hot weather. Its unique feature- the top of the Cap- is a roomy pocket for ice with a drawstring closure.
  • What is an ICED Cap for?
    • It was designed to cool you down when you put ice in the pocket.
  • Do I have to put ice in the pocket?
    • We recommend using ice directly in the pocket for the biggest cooling effect, but you can also use freezer gel packs instead of ice.
    • It can also be used as storage! This is especially useful for long-distance runners (marathoners and ultramarathoners, we’re looking at you!).
  • Does it get you wet?
    • If you use ice alone, yes, the ICED Cap is designed to melt and allow water to melt down your neck.
  • What if I don’t want to get wet?
    • We recommend that you either…
      • put ice in a resealable bag (this will contain the water and prevent it from running down your body)
      • use a freezer gel pack instead of ice
  • Does the ice bounce around in the cap when you run?
    • If the cap is adjusted to fit your head correctly, no, the ice should not bounce.
  • Don’t you get a brain-freeze sensation?
    • A few users have experienced an unpleasant freezing sensation for about 30 seconds to 1 minute after putting the ICED Cap on.
    • Most users report that they did not feel this sensation, but even if it happens, it’s extremely short-lived and gives way to great relief.
  • My cap doesn’t fit right. What’s wrong?
    • Make sure you size the ICED Cap for your head after putting ice in the pocket and closing the drawstring. If you adjust the velcro strap before putting ice in, the fit may not be ideal.
  • Does the ICED Cap come in sizes?
    • Right now, the ICED Cap is “One Size Fits Most”. The band of the Cap approximately fits heads with a circumference between 21.5″ and 23.5″ best. (If you measure, try to wrap a tape measure around where the band of a cap sits on your head.)
    • ICED Caps are not sized for children.
  • What if I don’t have a PayPal account?
    • You don’t need one. In our checkout screen, a PayPal login automatically displays, but below the login screen, select the tab that says “Pay with a debit or credit card, or PayPal Credit”. Even though the card will be processed through PayPal on our end, you’ll be able to process a credit card without a PayPal account.
  • Do you ship outside the United States?
    • Please purchase your ICED Caps on eBay and use the Global Shipping Program. Use this link http://ebay.to/2eB08pE or search “ICED Cap Cooling” on eBay.